Refund policy

Return & Refund Policy – Vira Jewels

At Vira Jewels, we currently do not offer returns or refunds on orders once they are placed. All confirmed orders will be shipped to the registered address, and if the delivery is not accepted, no refund will be initiated.

In case of any issues originating from Vira Jewels or technical problems on our website (such as errors due to high traffic), we will review such cases carefully and take appropriate action.

If a customer receives a damaged or incorrect product, an unboxing video is mandatory as proof. This video must clearly show the package being opened. Without this proof, we will not be able to process any return, refund, or exchange request.

The unboxing video must be shared within 2 days of delivery. Once verified, refunds for damaged or missing items will be processed within 1 business day.

Customers are requested to provide accurate shipping details. Delivery timelines may be affected due to unforeseen circumstances (such as pandemic-related delays).

Orders that are returned due to non-acceptance or any other reason from the customer’s end will not be re-delivered, and no refund will be issued. However, if the issue arises from the courier partner’s end, we will process a refund excluding applicable taxes charged at the time of purchase.