Terms of service

Welcome to virajewels.com, owned and operated by VIRA JEWELS. Use of virajewels.com is subject to the following conditions.

Please be advised that the only safe and secure VIRA JEWELS Online Store is virajewels.com & Instagram account is @_virajewels_. Any other websites that claim to be VIRA JEWELS or identify VIRA JEWELS in their Contact Us, Terms of Conditions, About Us or any other page is NOT VIRA JEWELS. If you have any questions or concerns with regards to safe online shopping, please email us virajewelssupport@gmail.com

By using Vira Jewels, you agree to these conditions. Please read them carefully.

We offer a wide range of products, and sometimes additional terms may apply. When you use virajewels.com, you also will be subject to the guidelines, Care Guide set out by Vira Jewels.

License and Access

Vira Jewels is registered as Sole Proprietorship under Government of India & is also GST certified.
GSTIN Number 24DKTPG4919N1ZH

We assure you payment confirmations and accept them in Indian Rupee.

Shipping Policy

We have partnered with reliable courier services such as Delhivery and Tirupati Courier Services to ensure smooth delivery of your orders.

Orders are typically delivered within 3–8 business days. However, delays may occur in exceptional situations (such as unforeseen disruptions or high-demand periods).
We currently deliver to approximately 20,000+ pincodes across India. Orders for non-serviceable pincodes will not be processed. Customers may choose an alternate address (friends/relatives) where delivery is available.
Please ensure that all shipping and contact details are entered correctly. Orders placed with incorrect information cannot be modified from our end.
In case of failed delivery due to customer-related issues, refunds (if applicable) will be processed after deducting applicable charges and taxes.

Shipping Charges

Within Gujarat: ₹40
Outside Gujarat (within India): ₹70
Shipping charges are fixed per order, irrespective of quantity.
Tracking details will be shared via email within 2–3 business days of order placement.
We currently do not offer international shipping.

Return & Refund Policy – Vira Jewels

At Vira Jewels, we currently do not offer returns or refunds on orders once they are placed. All confirmed orders will be shipped to the registered address, and if the delivery is not accepted, no refund will be initiated.

In case of any issues originating from Vira Jewels or technical problems on our website (such as errors due to high traffic), we will review such cases carefully and take appropriate action.

If a customer receives a damaged or incorrect product, an unboxing video is mandatory as proof. This video must clearly show the package being opened. Without this proof, we will not be able to process any return, refund, or exchange request.

The unboxing video must be shared within 2 days of delivery. Once verified, refunds for damaged or missing items will be processed within 1 business day.

Customers are requested to provide accurate shipping details. Delivery timelines may be affected due to unforeseen circumstances (such as pandemic-related delays).

Orders that are returned due to non-acceptance or any other reason from the customer’s end will not be re-delivered, and no refund will be issued. However, if the issue arises from the courier partner’s end, we will process a refund excluding applicable taxes charged at the time of purchase.

Payment Policy

We accept payments through secure gateway - Razorpay Payment Gateway.
Convenience fees may be charged by payment gateway partner
Cash on Delivery (COD) is not available.
In case of payment failure, duplicate charges, or technical issues, the amount will be refunded from our end after verification.

Cancellation Policy

Orders can be cancelled within 24 hours of placement.
After 24 hours or once the order is dispatched, cancellations will not be accepted.
Refunds for cancelled orders will include only the product amount. Payment gateway/convenience charges are non-refundable.

Care Guide

To maintain the quality and longevity of your jewelry:

Avoid wearing jewelry while showering, swimming, or during workouts.
Do not expose jewelry to perfumes, lotions, or makeup.
Clean gently using a soft, dry cloth.
Store in an airtight container when not in use.

Note: All of our products are not waterproof. Proper care is essential to maintain their finish and color. 'Anti Tarnish' is clearly mentioned on anti tarnished products

Disclaimer

We strive to display product images as accurately as possible. However, slight variations in color may occur due to lighting and photography conditions. Such differences will not be considered as defects, and no refunds or claims will be entertained on this basis.

Reseller Information

We currently do not have a separate reseller program. Interested resellers can purchase products directly from the website at standard pricing.

GST & Legal Information

GSTIN: 24DKTPG4919N1ZH
Vira Jewels is registered as a Sole Proprietorship under the Government of India.
All applicable GST is included in product pricing as per government regulations.
A tax invoice will be shared via email upon order confirmation.