Welcome to virajewels.com, owned and operated by VIRA JEWELS. Use of virajewels.com is subject to the following conditions.
Please be advised that the only safe and secure VIRA JEWELS Online Store is virajewels.com & Instagram account is @_virajewels_. Any other websites that claim to be VIRA JEWELS or identify VIRA JEWELS in their Contact Us, Terms of Conditions, About Us or any other page is NOT VIRA JEWELS. If you have any questions or concerns with regards to safe online shopping, please email us support@virajewels
By using Vira Jewels, you agree to these conditions. Please read them carefully.
We offer a wide range of products, and sometimes additional terms may apply. When you use virajewels.com, you also will be subject to the guidelines, Care Guide set out by VIRA JEWELS & CO LTD. for Vira Jewels.
Electronic Communications
When you use virajewels.com or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the virajewels.com site or through support@virajewels You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
License and Access
Vira Jewels is registered under Micro Small and Medium Enterprises (MSME) by Government of India.
We assure you payment confirmations and accept them in Indian Rupee.
Privacy Policy:
We value the trust you place in us. That’s why we insist upon for secure transactions and customer information policy.
Vira Jewels may share your personal information to perform services such as fulfilling orders, delivering packages, sending postal mail and emails, analyzing customer data, marketing, processing credit card information, investigating fraudulent activity, and providing customer service.
Further, we assure you secure payment service. Any details shared at time of placing order and payment are confidential.
You can check Privacy Policies at : https://virajewelsprivacy-policy
Shipping Policy
We have set Tirupati Courier Services and Delhivery Courier Services as our delivery partner. We assure you delivery of your products within 3-8 business days. But, due to Covid Pandemic issues it may delay in exceptional cases.
We deliver to around 20,000 pincodes all over India. Exempted pincodes from delivery partner won’t accept orders. You can try from your Friends/Relatives address as per your convenience. If any orders received by your mistake in adding Address or any personal details won’t be cleared from our end. In case any casualties reported after making payment, we will refund you the order amount from our end exempting the charges and taxes paid.
Shipping charges are fixed for every order, excluding the minimum or maximum quantity criteria.
Tracking details of orders placed will be shared in 2-3 business days via mail.
For Delivery in Gujarat Rs. 40 will be charged and for anywhere in India outside Gujarat Rs. 70 will be charged.
We don’t deliver our products outside India.
Payments
We accept payments from Phonepe Payment Gateway.
Vira Jewels doesn’t accept Cash on Delivery in any cases.
If any issues for payments made due to Website maintenance or glitches your payment will be refunded from Vira Jewels.
Refund or Return Policy:
Currently Vira Jewels has no policy of refunds or return orders. Once the order is placed it will be delivered to your registered address. If not accepted, no refunds will be initiated.
If there are any issues from Vira Jewels or issues at virajewels.com due to excessive traffic or any other issues, we will surely look into the same and will take care of those cases.
If any damaged product received by any customer should have an unboxing video as a proof to share with courier partner. Without unboxing video, no refund, return or exchange would be done. So please make sure to make an unboxing video as soon as you receive your order. Unboxing video should be shared in 2 days from the delivery date of the order. Once checking the unboxing video, refund for the same will be processed in 1 business days for the damaged/missing product.
Please share the shipping address at your convenience. Due to Covid pandemic issues, your delivery may delay. Returned orders due to non acceptance or any reasons won’t be re-delivered. If the issue is from delivery partners end we will refund the order amount excluding the taxes charged while placing order.
Cancellation Policy:
You can cancel your order within 24 hours of booking it for any reasons. After 24 hours or once the order is dispatched, it cannot be cancelled.
If you cancel any order within 24 hours of ordering, you will be refunded only your order amount. The convenience charges charged by payment gateway won’t be refunded.
Maintenance:
Vira Jewels is currently facing many issues due to your grateful support and orders. We will surely come up with relevant modes to serve you better in future. If virajewels.com is not working, we request you to keep trying by checking your Data and connection issues. We request you to be patient while using virajewels.com
Your immense love and support has brought us here! We request you to continue the same and we will be improving are services as per your convenience.
We have 30000+ messages requests on Instagram. Instagram policies don’t allow us to accept them all at once. Hence, we request you to be patient for virajewels.com to normalize and improvise for you.
Care Guide:
Do not wear jewelry while showering, swimming or working out (over sweating also affects).
Do not wear jewelry while applying makeup, perfume & lotion.
Clean your jewelry by gently buffing the piece with a soft dry buffing cloth and store it in an airtight container.
Our products are not water proof. Hence, we request you to follow the mentioned ‘Care Guide’ in order to maintain color of the products.
We will always make sure to provide quality products.
Disclaimer
Despite every effort to provide accurate images of each product, it may vary slightly in color, due to Photographic Lighting Sources. Hence, there will be no refunds, or any casualties will not be reported for any such cases. We appreciate your cooperation and will be always looking forward to serving you the best.
International Shipping Policy:
International Orders are accepted only via Direct Message on social media platforms like Instagram, Facebook & WhatsApp.
Shipping Destinations: We ship to most countries around the world, however, there are some countries that we are unable to ship to due to customs regulations or other legal restrictions. If you are unsure whether we can ship to your country, please contact our customer support team before placing your order.
Shipping Rates: Shipping rates are calculated based on the weight of your order and your shipping address. To get an estimate of the shipping cost, please contact our customer support team before placing your order
Shipping Time: The delivery time for international orders can vary depending on your shipping address and customs processing times. Please note that delivery times may be longer during peak seasons or holidays. It usually takes 5 to 20 business days for delivering an international shipment.
Returns and Exchanges: We don’t accept any returns and exchanges on international orders. Please record a proper unboxing video to avail refund for any damages caused while shipping.
We hope that our international shipping policy provides you with the information you need to make an informed purchase. If you have any further questions or concerns, please don’t hesitate to contact our customer support team.
Others
For resellers interested on Vira Jewels, we request you not to share mails for queries. If anyone wants to resell can buy as much quantity you want to available on Website. Price will remain same for everyone.
GST – 24DKTPG4919N1ZH
Vira Jewels is registered as Sole Proprietorship under Government of India. Goods & Service Tax will be collected on all products chargeable under GST as per guidelines by Indian Government. All the product’s price will be inclusive of GST. Tax invoice will be shared along with confirmation mail for every order.
Operating Address:
Ayushi Gindani
12 Mahadev society,
Sant Kanwar colony,
Warasiya – 390006
Vadodara
For any other queries, feedbacks or any issues Mail us at support@virajewels
You will be reverted within 48 working hours for sure.